Training Topics ‘Do’

Followings are all training topics related to the ‘D’ (Do) part of PDSA (Plan-Do-Study-Adjust) cycle:

	Training Topic	Course Overview
1.	Leading People	Understanding the difference between leader and manager Understanding Knowing-Being-Doing Identifying the Emotion Button Journeying from: Self-Awareness (Knowing Self and Role) Self Development Awareness of Others Development of Others Mastering Situational Leadership: Telling-Selling-Participating-Delegating Leadership
2.	Managing Resources	Dealing with organization’s resources Understanding the true costs of resources Planning for improved efficiency and effectiveness of resources utilization
3.	Cross Functional Coordination	Understanding the difference between functional team and cross functional team Understanding the benefits of cross functional coordination Understanding the steps for cross functional coordination Overcoming the challenges of cross functional coordination
4.	Collaborative Problem Solving & Decision Making	Defining the problem well Exercising the prisoner’s dilemma Practicing steps in problem solving Overcoming hurdles in Problem Solving Understanding the importance of decisiveness skills Understanding relationship between “problem solving” and “decision making” Understanding types of decision making: emotional, intuitive, rational, collaborative Understanding rational decision making steps Mastering decision making tools
5.	Managing & Leading Projects	Determining factors for successful project Handling people issues in managing project Handling technical issues in managing project Balancing the efforts for managing and leading in project management
6.	Communicating & Coordinating	Understanding Ego States Conducting Transaction Analysis Understanding the importance of communicating and coordinating effectively at work Choosing the right method of communication and coordination Developing your communication skills: listening & speaking Establishing your coordination mechanism Recognizing and overcoming barriers to communication and coordination
7.	Conflict Resolution	Understanding the nature of conflict Understanding Thomas Kilmann framework in resolving conflict Engaging conflict constructively Understanding BIOS (Basic Input Output System: Bias-Intention-Observation-Standards) Bridging different perception Practicing conflict resolution
8.	Stress Management	Introducing stress at the workplace Identifying causes of stress Identifying effects of stress Responding to stress Managing stress at the workplace
9.	Service Mind in Action	Understanding service mind behaviors Defining service excellence Understanding how customer see products or services (RATER: Reliability-Assurance-Tangibles-Empathy-Responsiveness) Handling complaints: use your HEART Increasing customer loyalty
10.	Win-Win Negotiation	Identifying types of personal & additional needs Choosing your negotiation style Controlling negotiation climate Responding to threats in negotiation Mastering 3-Steps to Win-win Negotiation
11.	Consultative Selling	Defining consultative selling and the goals of solution-based selling Understanding the focus of consultative selling process Identifying factors to take into account in the consultative sales methodology: (the products/services, the sales cycle, the industry, the buyer personas) Learning the 6 principles of consultative selling: (Research-Ask-Listen-Teach-Qualify-Close)
12.	Coaching	Setting the scene for workplace coaching Practicing TOUCH Coaching (Trigger-Observe-Understand-Communicate-Hone) Practicing BEST Feedback Giving: Balanced-Earnest-Specific-Timely Receiving: Big hearted-Eager-Studious-Thankful Identifying barriers to improving people management through coaching
13.	Motivating & Influencing	Identifying common types of motivation: Achievement-Socialization-Incentives-Fear-Change Introducing new paradigm of motivation: Autonomy-Mastery-Purpose Matching what science knows and business does Developing the desire to change Developing motivational action plan
14.	Empowering	Understanding 3 keys of empowerment: Information Sharing; Setting Boundaries (SMARTER Delegation: Specific-Measured-Attainable-Realistic-Timebound-Exciting-Resourced); Giving Autonomy. Practicing empowerment through Matching Readiness vs. Leadership Style Determining the right Degrees of Initiatives Implementing and monitoring empowerment practice in organization
15.	Building Trust	Practicing integrity as the foundation of trust: Practicing “Integrity in Statement” Practicing “Integrity in Action” Understanding the nature of trust Practicing the game of trust Identifying trust and distrust behaviors Facing the challenges in building trust in organization
16.	Assertiveness	Understanding assertiveness Understanding why assertiveness contribute to team performance Asserting self Identifying and Maintaining Assertive Boundaries at Work Dealing with Difficult People
17.	Designing & Delivering Presentation	Understanding your audience Framing and structuring your thoughts Mastering choice of words, voice intonation, and body language Overcoming nerves Handling difficult participants Handling difficult questions Getting them to remember and apply learned knowledge
18.	Marketing Intelligence	Understanding the difference between intelligence and espionage Understanding steps in marketing intelligence Analyzing business environment, industry, market and organization Practicing and countering marketing intelligence
19.	Business Acumen	Understanding the 5 Business Drivers (Cash, Profit, Assets, Growth, & People) Understanding how businesses generate cash flow Introducing Financial Basics Minding the Business Taking Actions
20.	Nurturing Effective Work Relationship (using Lumina Personality Profile)	Why nurturing effective work relationships? Introducing Lumina research in personality Reading and understanding your personality profile Reading and understanding others‘ personality profiles Co-creating results with others
21.	Fostering A High Performance Team	Understanding between “group” and “team” Understanding Tuckman’s 4 stages of team development Identifying degrees of interdependency in a team Matching communication and coordination mechanism to degrees of interdependency Thinking ship not team, thinking team not self Practicing collaborative problem solving
22.	Facilitating Meeting	To inspire meeting facilitators about the importance of their roles; To widen exposure on the roles and responsibilities of a meeting facilitator, as well as the characteristics of a successful one; To master the processes and skills in facilitating a successful group meeting.
23.	Completed Staff Work	xxx; xxx; xxx.
24.	Decisiveness	xxx; xxx; xxx.
25.	Delegation	xxx; xxx; xxx.
26.	Supervisory Skills	xxx; xxx; xxx.